When sync goes wrong, the reason is usually hidden from view. Sync Diagnostics records iCloud sync activity on your device, so you can share it with us and we can see what went wrong. It’s off unless you turn it on.
Record what happens
- On Home, tap the user icon at the top right to open Settings.
- Under Advanced, tap Sync Diagnostics.
- Turn on Enable Sync Logging.
- Use Kiveo as usual until the problem happens again.
Send it to us
- Come back to Sync Diagnostics soon after the problem.
- Tap Capture System Logs.
- Tap Share Captured Logs and send the file to [email protected], with a few words on what you saw.
Tip
Capture System Logs looks back over the last 10 minutes, so capture right after the problem shows up.
Good to know
The file is plain text: the app version, the times of sync events, and the details of any errors. It never includes what’s in your books, quotes or notes. While logging is on, sync errors, by their type and code, also go to our usage analytics. When you’re done, turn Enable Sync Logging off again, and tap Clear Log to remove what it recorded. Clearing the log doesn’t touch your data or sync.